Delivery Service

DELIVERY SERVICE

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Delivery Information & Shipping Policy

WATERCHESTNUT SRL provides reliable delivery services for food products, snacks, and daily household goods ordered through our online store.

1. Delivery Coverage

We currently deliver orders within Romania, including selected urban and suburban areas. Delivery availability may vary depending on the courier service and destination.

2. Order Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Estimated Delivery Time

  • Standard delivery: 2–5 business days

  • Delivery times may vary depending on location, courier workload, weather conditions, or peak shopping periods.

4. Delivery Fees

  • Shipping fees are calculated automatically at checkout based on order value, weight, and delivery location.

  • Promotional offers such as free delivery may be available for selected orders or minimum purchase amounts.

5. Delivery Conditions

  • Customers must provide accurate and complete delivery details.

  • If delivery fails due to incorrect information or customer unavailability, re-delivery costs may apply.

  • Customers are responsible for checking the condition of the package upon delivery.

6. Responsibility & Delays

WATERCHESTNUT SRL is not liable for delays caused by:

  • Courier service disruptions

  • Force majeure events (weather, strikes, emergencies)

  • Incorrect delivery information provided by the customer

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